Store Policy
Customer Care
How to Contact Us
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Email: For any inquiries or support, please email us at info@theprettykittykit.com. We aim to respond to all emails within 24-48 hours.
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Phone: You can reach our customer service team at 561-724-8336. Our phone lines are open Monday to Friday, 9 AM to 6 PM (EST).
Common Inquiries
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Order Status: For updates on your order status, please check your email for the shipping confirmation and tracking information. You can also contact us with your order number for more details.
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Returns and Exchanges: If you need to return or exchange an item, please refer to our Return Policy for detailed instructions.
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Product Information: For more information about our products, including usage instructions and ingredients, please visit the product pages on our website or reach out to our customer care team.
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Account Management: If you need help managing your account, such as updating your contact information or resetting your password, please contact us for assistance.
Feedback
We value your feedback and are always looking for ways to improve our products and services. If you have any suggestions or comments, please do not hesitate to share them with us.
Thank you for choosing Pretty Kitty Kit. We appreciate your business and look forward to serving you!
Privacy & Safety
At Pretty Kitty Kit, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website theprettykittykit.com.
Information We Collect
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Personal Data: Information such as your name, shipping address, email address, and phone number that you voluntarily provide when registering or making a purchase.
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Financial Data: Payment information, such as your credit card details, is collected to process transactions. This data is securely handled by our payment processor.
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Usage Data: Automatically collected information such as your IP address, browser type, access times, and pages viewed.
How We Use Your Information
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To process and manage your orders.
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To improve our website and customer service.
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To send you promotional information, if you have opted in to receive it.
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To prevent fraudulent transactions and monitor against theft.
Sharing Your Information
We do not sell or rent your personal information to third parties. We may share information with:
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Service Providers: Third parties that perform services on our behalf, such as payment processing and shipping.
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Legal Requirements: If required by law or to protect our rights.
Security
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide, please be aware that no security measures are perfect or impenetrable.
Your Choices
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Opt-Out: You can opt out of receiving promotional emails by following the unsubscribe instructions included in these emails.
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Access and Update: You can access and update your personal information by logging into your account.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at info@theprettykittykit.com or call us at 561-724-8336.